Return policy:
Return : We have a 2 days return policy, which means you have 5 days after receiving your item to request a return.
We do 100% of replacement in case of damage issues , quality issues or error in delivery . Our quality team can consider complaints on cases basis on use its discretion on such matters.
Refund is possible when we receive the complaint details within 24 hrs of delivery with image over our customer support whatsapp +91 99087 89527 or email us at info@vamsiseafoods.com.
*Vamsi Seafoods reserves the right to cancel any order if it suspects any fraudulent transactions or breaches the terms and conditions of using the website.
How can I cancel my order?
You, can cancel the order by calling our customer support for Hyderabad +91-9908789527 or ping us on chat. We will not be able to cancel the order once it is out for delivery.
*Vasmi Seafoods reserves the right to cancel any order if it suspects any fraudulent transactions or breaches the terms and conditions of using the website.
Can I edit my order?
Yes, you can edit the order by calling our customer support for Hyderabad +91-9908789527 or ping us on chat within 15 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.
Cancellation & refund charges:
We are sorry that we are unable to cancel the orders after it has been dispatched or delivered . Irrespective of payment priority, we charge 2.5% flat cancellation & refund charges, when you use our services as registered user.
Rules for refund and claims:
Claims will be settled, and refund will be automated within 5-7 working days of the transaction cancellation. Maximum 5-7 working days is the time frame for the user-initiated refund claims. In case of system failure or any technical error, automated refund will be initiated by system itself and amount will be credited within 5-7 working day (As per bank). In worst to worst if you face any problem in getting refund, please share a request on info.vamsiseafoods.com or 9908789527. we will surely attend your concerns within shortest possible time.
Note:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vamsiseafoods.com or call to +91 9908789527.
The partial refund cannot be accepted once your order is sent for processing.
Any modification on the order, the existing order will be cancelled and replaced with the new order number.